AT&T in Norfolk, VA Closed now

Reviews about AT&T

• ★ ☆ ☆ ☆ ☆

  October 30, 2019, by Harmony Stills
  If zero stars were an option that is what this place would get. I was lied to by the representative. Told that a hotspot "came with" my service and was told it would only be one price a month which it ended up being more and it does not "come with" and I had to pay an early termination fee to get out of the contract for a hot spot that I said I didn't need but the sales man said "it comes with it." I called the at&t customer service and explained the story and they understood and were very helpful but the return of the hot spot had to be made at the store and the manager wouldn't allow it because the purchase was made over 2 weeks ago and two weeks is their cut off. By the way I was only 3 days after that 2 weeks and I you don't get your bill until a month after. So it's not like you can even see your bill before you decided if you want to keep it or not. And I explained to the manager how I didn't ask for it but the representative acted like it wasn't a choice and gave it to me like it wasn't a big deal. And she said he didn't work there anymore and was therefore not responsible for what he sold me. As if it wasn't them who hired him and therefore took that responsibility when they did that. And when I say he gave it to me I seriously mean he got it out and started setting it up and didn't even say a word about it until I asked him what was it and he said it's a hot spot and I said I don't need one I have WiFi and he said don't worry "it comes with it." The unfortunate news it that the only thing that actually "came with" the service I received at this store location was lies and disrespect.